Sports Booking Portal

Over two weeks, I redesigned the University of Bath’s sports booking portal to make reserving facilities faster and more intuitive.

The University of Bath has an online portal allowing students to book facilities such as tennis courts for recreational use.

The Problem
The Solution

The Problem

  • Unnecessary steps

  • Unclear navigation

  • Cluttered UI

The Solution

✅ Improved booking flow with few steps and pages.

✅ More intuitive interface with stronger mapping to real-world space of facilities being booked.

While the project focused primarily on tennis bookings, ideas for wider facility bookings and managing existing reservations were also explored during ideation.

Process

The prototype was developed through a user-centred process aimed at making bookings faster and easier. Research with the existing portal shaped early ideas, while prototype testing with the same users confirmed clear improvements in both satisfaction and efficiency.

User Journey Mapping

I mapped the key stages of booking a facility to uncover pain points - such as the need to click through multiple pages just to view availability. These insights highlighted opportunities to streamline the process and directly shaped the redesigned booking flow.

User Flow

I designed a simplified user flow that reduces the booking journey from five steps down to just three. This streamlined process makes booking quicker, more intuitive, and less frustrating for users.

Concept Sketches

I translated the new user flow into quick sketches, exploring different ways the portal interface could support faster, simpler booking. These sketches acted as a low-cost way to test ideas before committing to digital design.

Wireframing

The strongest sketch concepts were developed into wireframes in Figma. This stage allowed me to plan layouts on an actual phone screen and prototype the new flow to check usability early on.

Prototype & User Testing

The wireframes were evolved into a high-fidelity prototype for user testing. User feedback was positive, and efficiency gains were clear - one participant completed their booking 70% faster.